Cleaning Health and Safety Induction Cleaning Health and Safety Induction Step 1 of 13 7% The induction must be completed by the applicant named in the email containing the link to open this induction. Any attempt to submit an induction completed by any other than the named applicant will render the result invalid and the application will be declined. Please complete your identification details before proceedingYour Cleaning Health & Safety Induction ID. CID: (enter the number)*Your Full Name*Your Phone Number (preferably mobile)*Your Email Address* On each page, please read the information, then answer the questions below it. Please note in some questions there is more than one correct answer. You will not be able to proceed to the next page until all answers are correctly selected. When the correct answers have been selected a box with NEXT will pop up, click on that to go to the next page. Health and Safety Responsibilities In New Zealand we have the Statutory Health and Safety at Work Act 2015. This outlines who is responsible for the Health and Safety of workers and the public when work is being carried out. To comply with the legislation CrestClean has developed SafeClean a Health, Safety and Environmental Management System (HSEMS) specifically designed to minimise the risks when carrying out our cleaning duties. The HSEMS booklet sets out CrestClean's Health, Safety and Environmental Management Systems including CrestClean's Health and Safety policy & explains your responsibilities under Health and Safety. Everyone is Responsible for Health and Safety Specifically, CrestClean workers are responsible and accountable for: Undertake specific training as required to ensure work is performed safely Undertake training and supervision as required or directed Complying with documented procedures for the identification and control of hazards Conducting a personal work site hazard identification assessment before commencing each job and as the situation changes Reporting hazards Working safely protecting themselves & others from harm Seeking appropriate further information if in doubt Putting in place all hazard control measures before commencing work or stopping work until the hazard has been controlled, if the hazard arises during the course of work Seeking appropriate support & assistance if the hazard cannot be adequately controlled Ensuring no personal act or omission caused harm to themselves or others Reporting all accidents promptly Before you go on site to start work your manager or employer should take you through a Site Induction. A Site Induction which should include the following: Information on the site emergency evacuation procedures CrestClean and client accident, hazard, incident reporting procedures The customer communication book The job specification sheet The Health and Safety Environmental Management Systems booklet The Health, Safety and Environmental Management Systems Booklet (HSEMS) contains the CrestClean Health and Safety Policy which explains your responsibilities with regards to Health & Safety. The topics covered within the HSEM booklet are: Emergency procedures, location of fire extinguishers etc. Evacuation procedures General site information Site Induction register Hazard register Safety alerts Material Safety Data Sheets Incident/accident investigation and reporting Your manager or employer will take you through this booklet as part of your Site Induction, which you will sign to accept your understanding of your responsibilities under Health and Safety. Questions:Who is responsible for Health and Safety? You Your Employer / Manager Everybody CrestClean What must you go through before starting work on your customer’s site? A team talk Payment details Site Induction What should your Site Induction include? Emergency procedures Reporting procedures Signing HSEMS booklet The Job Specification Sheet. A button labelled 'NEXT' will display below when you've got these questions correct. Click the button to continue.If you need to take a break, or finish the test another day, click the 'Save and Continue Later' link below. Reporting Procedures (Accidents/Incidents) CrestClean reporting procedures are covered in the HSEMS Booklet and include the following: All accidents/incidents must be reported to your manager or employer promptly, and an accident/incident form completed. New hazards must be brought to the notice of your manager or employer (the CrestClean franchisee that directly employs you) as soon as possible. All Hazards should be recorded in the HSEMS booklet in the Hazard Register. Questions:If an accident occurred when would you report it? Promptly Immediately 2 days 1 week If an accident occurred who would you report it to? The doctor Nobody Your Employer / Manager Customer If an accident occurred how would you report it? Speak to your Employer / Manager Send a letter to the government Email the customer Fill in the incident/accident form A button labelled 'NEXT' will display below when you've got these questions correct. Click the button to continue.If you need to take a break, or finish the test another day, click the 'Save and Continue Later' link below. Lifting Items Safely (Manual Handling) When you lift or carry equipment or objects this is called Manual Handling. Principles of safe lifting: Establish a stable base Move your feet to avoid twisting Maintain flexibility in your knees and hips Maintain a straight back Bring your load in close to your body Use a firm grip, with the palm of your hand, not your fingers Lead out of a lift with your head and follow on with your body Use transfer of your body weight to start movements or change direction Questions:How do you lift/move items safely? Bend knees Straight back Elbows close to body Lift with your legs not your knees A button labelled 'NEXT' will display below when you've got these questions correct. Click the button to continue.If you need to take a break, or finish the test another day, click the 'Save and Continue Later' link below. Pests (Mice, Rats etc) Pests include rats, mice, cockroaches, flies, birds, as well as other insects and rodents. Pest infestations can cause serious illness, cross-contamination, damage to property and they must be removed by specialist pest controllers. If you see evidence of infestations of rats and/or mice you must report to your manager or employer and customer either by speaking to them or using the communications book. QuestionsIf you saw evidence of pests what would you do? Inform your customer Inform your Employer / Manager Inform CrestClean Ignore A button labelled 'NEXT' will display below when you've got these questions correct. Click the button to continue.If you need to take a break, or finish the test another day, click the 'Save and Continue Later' link below. Safe Use of Personal Protective Equipment (PPE) What is PPE? PPE is all equipment which is intended to be worn or held by a person at work and which protects him/her against one or more risks to their health or safety; e.g. gloves, safety helmets, eye protection, safety footwear, clothing, safety harnesses, waterproof or insulated clothing and high-visibility clothing. The following PPE must be worn at all times, disposable gloves, closed in shoes, CrestClean uniform and ID badge. Certain tasks require additional PPE. For example; when preparing chemicals you must wear goggles, if carrying out a task where there is a lot of dust you must wear a face mask, if you are cleaning a ceiling goggles should be worn. Risk assess the task you are to carry out and then select and wear the appropriate PPE that minimises the risk. However remember that regardless of the task the minimum PPE that you must wear at all time is disposable gloves, closed in shoes and CrestClean uniform and ID badge. Eyes Hazards Preparing cleaning solutions, dust, gas and vapour, projectiles, working over head. Choices Spectacles, goggles, face screens. Head and Neck Hazards Risk of head bumping, falling or flying objects, hair entanglement. Choices Hats, caps Breathing Hazards Dust Choices Dust mask The Body Hazards Chemical or metal splash, spray from pressure guns, contaminated substances, adverse weather. Choices Conventional or disposable overalls, boiler suits, specialist protective clothing, apron. Feet and Legs Hazards Slipping, chemical and metal splash, abrasion cuts and punctures, falling objects. Choices Safety boots and shoes, gaiters, leggings. QuestionsWhat PPE should you wear at all times? Uniform Closed in shoes Disposable gloves Hard hat When would you wear goggles? Preparing cleaning solutions Working overhead Mopping Vacuuming When would you wear a facemask? Mopping Window washing When there is lots of dust A button labelled 'NEXT' will display below when you've got these questions correct. Click the button to continue.If you need to take a break, or finish the test another day, click the 'Save and Continue Later' link below. Safe Use and Care of Equipment Using Equipment You must ensure that you are provided with the correct equipment to carry out the task. Your equipment must be in working order and fit for the work you have to do. Your equipment must be clean at all times and on completion of the work must be checked, cleaned and stored correctly. You must not use equipment if it is broken or faulty. All broken or faulty equipment must be reported to your employer with an explanation of what is wrong with the equipment. If you are using electrical equipment, vacuums, buffing machines etc, you must use a Residual Current Device (RCD). Check that all electrical equipment including cords and RCDs have an Electrical Safety Certificate (ESC) with an up-to-date expiry date on each separate piece of equipment. For example, the machine must have an ESC as well as the cord and RCD. Electrical Safety Certificate – E.S.C. Electrical Safety Certificates must be fitted on day of purchase then renewed every six months from the date of purchase. Extension Lead Certificate Vacuum Cleaner Certificate QuestionsWhat must your equipment be at all times? New Clean and fit for purpose In your garage In boxes All your electrical equipment, cords, RCDs etc. must have? Labels Name tags Electrical Safety Certificates (ESC) Purchase dates What must your ESC be? Yellow Round Big Current (before expiry date) How often do you renew the ESC? 1 year 3 months 6 months Never When would you use a Residual Current Device (RCD)? Mopping Toilet cleaning When using electrical equipment When using extension poles What must you do with faulty equipment? Do not use and report to your Employer / Manager Ignore Still use Throw it out How do you store your equipment? Any way you like Checked and cleaned Heavy equipment on top Anyway it fits in vehicle A button labelled 'NEXT' will display below when you've got these questions correct. Click the button to continue.If you need to take a break, or finish the test another day, click the 'Save and Continue Later' link below. Safe Preparation of Cleaning Solutions During your cleaning you will be using chemicals diluted into cleaning solutions. To ensure your safety you must follow the steps and processes outlined below. ONLY CRESTCLEAN APPROVED CLEANING CHEMICALS TO BE USED. Prepare cleaning solution in a well ventilated area Follow manufacturer’s instructions for preparation, dilution and use Wear correct PPE (gloves, goggles, see MSD sheets) Always add water first, then chemical All chemicals must be stored in correct bottle with correct label Cleaning Storage The cleaning storage area of your vehicle must be maintained in a clean and tidy condition at all times. Storage Of Cleaning Chemicals All cleaning chemicals/solutions must be stored in the correct containers with the correct labels. All containers must be wiped clean, dried and checked for leaks, splits, lids on correctly (not cross threaded) prior to storage. Place heavy containers on the bottom shelves, use the older chemicals first (first in first out). Flammable Chemicals Any flammable liquids must at all times be stored separately. Cleaning Chemical Labels All containers and bottles must be clearly labelled with the details of the cleaning chemical/solution, what the chemical cleans, dilution rates and ratios. The label must be legible. Material Safety Data Sheets (MSDS) – contain the following information: PPE required First aid Hazard identification Ingredients of chemical Handling and storage Chemical spill information Fire fighting procedures MSDS must be kept in your cleaning cupboard/vehicle with your chemicals/cleaning solutions. All chemicals stored in your Crest vehicle or cleaning cupboard must have up-to-date Material Safety Data Sheets available for reference purposes. All spray and trigger bottles must have the correct readable manufacturer’s labels, with clean working correctly colour-coded triggers. Labels will contain the following information: Name of chemical What chemical is to be used for Dilution rates Manufacturers instruction When damp wiping/polishing do not spray chemical onto hard surface, always spray onto microfiber cloth. Never mix chemicals Only CrestClean approved chemicals must be used. You must dispose of all used cleaning solutions down the toilet or the sluice sink in the cleaner’s cupboard. This is to ensure that the dirty water does not enter the fresh water system but goes to the sewerage plant to be treated and made safe. ALWAYS DISPOSE OF CHEMICALS INTO THE TOILET/SEWERAGE SYSTEM Questions:What information is contained in the MSD sheets? What PPE to wear Storage instructions Chemical spill information First aid measures Where do you find the chemical dilution rates and ratios? In the Material Safety Data Sheets In the HSEMS booklet In the communication book On the manufacturers label on the bottle What must all chemical bottles have on it? Manufacturers label Your name Your address Your phone number What must you never do with chemicals? Mix two chemicals together Put chemical in wrong bottle Add water to chemical Guess dilution rate Where do you dispose of chemicals? Kitchen sink Toilet sink Sluice sink (in cleaner’s cupboard) Toilet/sewerage What must your chemical preparation area be? Big Small Well ventilated Carpeted How do you store your chemicals? Flammable chemicals separate Heavy containers at bottom First in first out (use oldest first) Any way they fit in the cleaning cupboard A button labelled 'NEXT' will display below when you've got these questions correct. Click the button to continue.If you need to take a break, or finish the test another day, click the 'Save and Continue Later' link below. Dealing with hazards Hazards are something that are unsafe or unhealthy and may put you or someone else at risk of injury or accident. Some of the most common injuries to cleaners result from manual tasks. For example lifting, moving items, vacuuming, mopping, causing sprains and strains etc. Other hazards may include: Slips, trips and falls Electrical safety (using electrical equipment) Hazardous substances (cleaning chemicals) Machinery and equipment Poor lighting If you discover any hazards then you must take action, notify your employer or customer, record the hazard in the HSEMS booklet and take one of the following steps: Minimise the hazard – for example ‘cordon off the area’ (put out safety signs) Eliminate the hazard – for example ‘dry the wet floor’ You should report all hazards to your employer for recording in the HSEMS booklet. Never work in an unsafe environment. Questions:What must you do if there are any hazards in your work area? Ignore Minimise the hazard Eliminate Who do you report hazards to? Customer Employer / Manager Anybody Nobody Where do you record hazards? Do not need recording HSEMS booklet Customer Communications Booklet Note book A button labelled 'NEXT' will display below when you've got these questions correct. Click the button to continue.If you need to take a break, or finish the test another day, click the 'Save and Continue Later' link below. Safety Warning Signs During cleaning, safety is of paramount importance. You must ensure the safety of the building's occupants, general public and yourself. Before starting work inform people in the area that you are about to start work and then always place warning signs. The signs must be placed where they are visible, out of harm’s way, and in the immediate area you are working. Warning signs are placed to warn the public, staff that you are working in the area and to minimise the hazard. Only remove signs when it is safe to do so. For example; when the floor is completely dry and all the equipment is put away. Questions:When working, why do you display safety warning signs? To warn people we are working in the area Looks nice To mark out your working area Where would you place the warning signs? Outside the front door In a safe and visible place in the area you are working Inside the front door At reception When would your remove the warning signs? When it is safe to do so When the floor is dry When you are finished When you move to another area A button labelled 'NEXT' will display below when you've got these questions correct. Click the button to continue.If you need to take a break, or finish the test another day, click the 'Save and Continue Later' link below. Cross-Contamination Information Cross contamination (transferring bacteria from one area to another) is an ever present danger when you are cleaning. To help prevent this we use different coloured cloths and mops for use in different areas (colour coding systems). Ways to help reduce the risk of cross-contamination: Don't use the same cloth you use to clean the toilet bowl/urinal to clean any other area. Ensure you keep your equipment clean. Clean equipment and change cleaning solutions as they start to become contaminated. Mops must be cleaned at the end of each job. Don't leave them soaking in your bucket. Don't make dust showers. Ensure you empty your vacuum bag regularly. Germs love to ride on your hands. Always wash your hands before and after each task. Keep your clothes clean at all times. Dirty clothes encourage bugs to grow. Use a colour coded system. Different colour cloth and equipment for different areas Keep yourself clean. Clean uniform, clean hands, clean hair etc. Follow correct cleaning process and procedures, start to clean at cleanest area first moving to dirtiest area. (clean to dirty, top to bottom) Golden rules to prevent cross contamination: Wash hands before and after every task Always work from the cleanest area to the dirtiest (clean to dirty – top to bottom) Use a colour coding system (Crestclean’s colour coding system) Keep equipment and cloths clean at all times Change disposable gloves before and after every task Change cleaning solution as soon as you think it may be getting dirty QuestionsWhat is Cross Contamination? Angry bacteria Mixed bacteria Transfer of bacteria from one area to another An area free of contamination How can we prevent Cross Contamination? Washing hands Keeping equipment & cloths clean Use CrestClean coloured coded system Clean from ”clean to dirty, top to bottom” A button labelled 'NEXT' will display below when you've got these questions correct. Click the button to continue.If you need to take a break, or finish the test another day, click the 'Save and Continue Later' link below. CrestClean Coloured Coding Systems It is a requirement to use the CrestClean colour-coding system to prevent cross contamination. RED for Toilets - Toilet cisterns, pipes, walls, seats, bowls and urinals. GREEN for Kitchens - Benches, sinks, taps, refrigerators, oven and stovetops, microwaves, cupboards and appliances. BLUE for General - Dry and damp dusting, desks, cabinets, reception areas, windowsills and ledges. YELLOW for Washrooms - Taps, plugholes, sinks, splash backs, vanities, mirrors, walls, fittings and fixtures. PINK for Sanitising Service - Push plates, door handles, light switches, telephones, computer keyboards (not screens) and computer mice. (Anywhere hands touch) QuestionsWhy do you use different coloured cloths and equipment? Looks nice To prevent cross-contamination To be different No reason In what area do you use the Red colour cloth? Kitchen Toilet/urinal (dirt areas) Washrooms General In what area do you use the colour Green? Kitchen/Cafeteria/Lunch Room Toilet Washrooms General In what area do you use the colour Yellow? Kitchen/Cafeteria/Lunch Room Toilet Washrooms General In what area do you use the colour Blue? Kitchen/Cafeteria/Lunch Room Toilet Washrooms General What colour do you use for sanitising? Red Green Pink Yellow A button labelled 'NEXT' will display below when you've got these questions correct. Click the button to continue.If you need to take a break, or finish the test another day, click the 'Save and Continue Later' link below. Hand washing and Personal Appearance Washing hands helps prevent cross-contamination and keeps you safe. You should wash your hands, check for cuts (cover if required) and put on disposable gloves before you start your cleaning, when you change tasks and on completion of each task. Your image is what your customer and the public sees first. It is important to have a tidy haircut, a clean uniform and shoes, wear your ID badge, and have clean and well-presented equipment. This allows you to look professional and gives your customer confidence that you can deliver a quality service. A clean image says to the people you meet that you are a great cleaner and that you care about cleaning. Take pride in your appearance and you will feel proud of yourself and the quality of service you provide. QuestionsWhen do you wash your hands? You don’t need to Before you start the task When you change to another task When you finish the task Why do you wash our hands? To prevent cross-contamination To smell nice Looks good To keep you safe How do you present a professional image to your customer? Clean CrestClean uniform and identification badge Clean equipment Provide a quality service Take pride in yourself and your appearance